Refund policy

Refund & Return Policy

Last updated: August 25, 2025

At PocketFans, every Collector Box is carefully curated and verified to meet our Product Transparency standards. Because our products are collectibles, we cannot verify whether an item has been altered, tampered with, or swapped once it leaves our possession. For this reason, all sales are final once an order has shipped.

All Sales Are Final

We do not accept returns, exchanges, or cancellations after the item has shipped. This policy ensures the integrity and authenticity of every signed card, sealed pack, and certificate included in each box.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us at info@pocketfans.org within 7 days of delivery. We will assist in filing a shipping damage claim with the carrier.

To support your claim, please include:

  • Clear photos of the packaging and damaged item

  • A description of the issue

  • Your order number and shipping details

We’ll work closely with the carrier and keep you updated throughout the process. Please note that investigations are subject to carrier policies and may take several business days to resolve.

Exceptions for EU Customers

If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period under EU law. However, this does not apply if the box seal has been broken or if the product has been opened in any way. All items must remain sealed and in original condition to be eligible.

Need Help?

If you have any questions about your order, feel free to contact our team at info@pocketfans.org. We're always happy to help.