FAQs
1. Are these mystery boxes?
No. PocketFans boxes are not traditional mystery boxes. Every box includes known, guaranteed value, like a holographic signed card, factory sealed packs, authenticity, and a digital archive with video of the signage.
That said, our Collector Boxes do contain transparent tiers for rarer cards and booster packs inside.
2. What exactly is included in the PocketFans Collector Box?
Each box includes:
- One (1) holographic Pokémon card, hand-signed by the official English voice actor of that character
- Two (2) sealed Pokémon booster packs
- A printed certificate of authenticity
- Access to a digital archive with a high-res image of your card, a copy of your certificate, and a video of the actor signing your exact card
3. How can I be sure the signed card is authentic?
Every signed card comes with two layers of verification: a physical certificate and a digital archive. The digital archive includes a video of the exact card being signed by the actor, along with matching certificate details. It’s real, traceable, and verifiable.
4. What kind of Pokémon cards can I expect in the booster packs?
We want collectors to know exactly what they’re getting, and what they’re not. Unlike many mystery boxes, PocketFans is fully transparent about product quality and value.
That means you will never find the following in our boxes:
- Trick Or Trade (Halloween) booster packs
- McDonald's/Restaurant booster packs
- Pokémon GO booster packs
- Detective Pikachu booster packs
- 3 Card booster packs (or less than 9 card packs)
- Weighed or resealed booster packs
- Previously opened booster packs
- Holographic cards valued under $10 (At time of purchase)
By leaving out filler or low-value items, we’re committed to building a brand that collectors can trust. Every box is designed with real value, authenticity, and fairness in mind.
5. Is this box suitable for new collectors or just experienced ones?
Both. New collectors will appreciate the excitement and guidance of a curated experience, while experienced collectors will value the signed cards, authentic memorabilia, and transparent odds.
6. How do I access the digital archive and signature video?
Inside your box is a certificate with a QR code linked to your unique digital archive. Just scan it to view your signed card, certificate, and the signature video. You can download and save them for your collection.
7. Is this an official Pokémon product?
No. PocketFans is a fan-made brand and is not affiliated with The Pokémon Company or Nintendo. However, every autograph is authentic and signed by the official English voice actors who portrayed the characters in the official show.
8. What are the odds of getting a vintage or grail-tier item?
We offer full transparency. Odds are printed on every box:
- Standard: Every box (chance at a vintage card)
- Silver: 1 in 10 - (10+ years old) Guaranteed vintage pack | 50/50 chance of vintage card
- Gold: 1 in 100 -(15+ years old) Guaranteed vintage pack | Vintage card
- Grail: 1 in 1,000 - Grail level card and packs
These odds apply across all boxes and are seeded fairly.
9. Can I request a specific character or voice actor?
At this time, all boxes are randomized to maintain fairness. That said, we may have future editions where collectors can choose specific characters or themes.
10. Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping costs and times will vary based on your location. All orders come with tracking.
11. What if my box arrives damaged?
We take pride in our packaging and quality control. If something is wrong with your order, please reach out within 7 days of delivery and we’ll open a shipping claim on your behalf.